Text message terms
eSora Sign sends one-time codes by text message to signers, when the sender of a document chooses it. These terms apply to those messages and add to the Terms of service.
On this page · 6 sections
1. What we send
Only one-time codes that confirm it is you before you sign, for example "123456 is your eSora Sign code. It expires in 10 minutes. Don't share it." We never send marketing by text message.
2. How often
One message each time you ask for a code, and at most 5 an hour. You get messages only while you are signing a document someone sent you.
3. Cost
Message and data rates may apply, depending on your mobile plan. We do not charge you for codes.
4. Stopping and help
Reply STOP to stop text messages from us. You can then ask the sender to send your code by email instead. Reply HELP for help, or email support@esorasign.com.
Mobile carriers are not liable for delayed or undelivered messages.
5. Your number
The sender gives us your mobile number. We use it only to send your codes for their documents, keep it with the signing record, and show only its last four digits on screen. We do not sell it or use it for marketing. Our Privacy notice explains the rest.
6. Who sends the messages
Messages are sent through Twilio, listed on our Sub-processors page. Supported in Canada and the United States.