The fine print, in plain words.
Every agreement and policy that applies to eSora Sign and eSora PDF. Effective November 8, 2026.
Core
The agreement between you and eSora Labs for using eSora Sign and eSora PDF.
13 sectionsPrivacy noticeWhat personal information we collect from senders, signers and visitors, why, and your rights.
8 sectionsConsent to sign electronicallyThe disclosure every signer agrees to before signing.
5 sectionsCookie noticeEvery cookie and similar technology we use, and how to change your choice.
Policies
What you may and may not use eSora Sign, eSora PDF, the API and our AI features for, and what happens if the rules are broken.
11 sectionsRefund and cancellation policyHow billing, cancelling and refunds work, plan by plan.
6 sectionsText message termsHow one-time codes by text message work, what they cost and how to stop them.
7 sectionsPhoto ID and biometric noticeWhat happens when a sender asks you to check your photo ID before signing.
5 sectionsAI features termsExtra terms for the AI PDF assistant, summaries, translation, questions and contract review.
4 sectionsAccessibility statementOur commitment to an accessible product, and how to get help.
Business
Our commitments when we process personal information for business customers.
2 sectionsSub-processorsThe companies that help us run the Service and may process personal information.
4 sectionsService level commitmentOur uptime target and the credits you get if we miss it.