Government and law enforcement requests

1. What we require

• A valid legal process under Canadian law, such as a production order or warrant, or for authorities outside Canada, a request made through a mutual legal assistance treaty or another process a Canadian court recognises.
• A request that names the account or document and is no broader than needed.

2. Telling the customer

We tell the customer before we disclose, so they can object, unless the law or a court order forbids it, or there is an emergency. When a ban on telling ends, we tell them then.

3. Emergencies

If we believe in good faith that someone faces an imminent risk of death or serious harm, we may disclose the information needed to prevent it, and tell the customer afterwards.

4. Sending a request

Requests go to legal@esorasign.com or to eSora Labs Ltd., Toronto, Ontario, Canada. We do not accept requests through support channels or by phone.

5. Reporting

We will publish the number of requests we receive each year, and how we answered them.