Terms of service

1. Who can use the Service

You must be at least the age of majority where you live, and able to make a binding contract. You may not use the Service if you are barred from doing so under the laws of Canada or of the country you are in.

People who only sign documents sent to them ("Signers") do not need an account. When you sign, the parts of these terms about Signers, the Consent to sign electronically and the Privacy notice apply to you.

2. Your account and workspace

You sign in through eSora sign-in, with the methods it offers, such as a one-time code sent to your email, a passkey or your company's single sign-on. Keep access to your email and devices secure. You are responsible for what happens in your account.

A workspace belongs to the organization that pays for it, or to the person who created it on a Free plan. Workspace admins can add and remove members, change roles, set retention rules and see documents members send from the workspace.

Tell us straight away at security@esorasign.com if you think someone has used your account without permission.

3. Plans, trials and payment

Prices are listed on our pricing page in US dollars and exclude tax. Paid plans are billed in advance, monthly or yearly: Premium per workspace, Teams per member who can send. Sales taxes such as GST, HST, QST or US state sales tax are added at checkout based on your billing address.

Premium starts with a 7-day free trial, once per workspace. If you do not cancel before the trial ends, we charge the payment method you gave us for the plan you chose.

Plans renew automatically for the same period until you cancel. You can cancel any time in Settings, Billing; the plan stays active until the end of the period you paid for.

Upgrades take effect straight away and we charge the difference for the rest of the period. Downgrades take effect at the next renewal. Teams seats follow your members automatically, with a minimum of 2, and changes are charged or credited pro rata.

Add-ons are billed with your plan: the eSora PDF bundle per member, and photo ID checks on Teams per completed check, at the end of each billing period.

If a payment fails we will try again and email you. Your plan stays active while we retry. If the payment still fails, the workspace moves to the Free plan. Your documents and records are kept.

We may change prices. We will email workspace admins at least 30 days before a new price applies, and it applies from your next renewal. You can cancel before then.

If you think a charge is wrong, please contact us first. Disputing a charge with your bank may pause paid features while the dispute is open.

Our Refund and cancellation policy sets out the details, including refunds.

4. Your content

Your documents, templates, fields, contact lists and the records of signing are your content. You keep all rights in your content. We claim no ownership.

You give us a limited permission to host, copy, process, transmit and display your content only as needed to run the Service for you, to keep it secure, and as the law requires. This permission ends when your content is deleted from the Service, except for backups that expire on their normal schedule.

We keep your documents and records for as long as your workspace is open, unless you delete them or a workspace admin on Teams or Enterprise sets a retention rule that deletes them sooner. Cancelling a paid plan does not delete anything: the workspace moves to the Free plan and keeps its documents and records.

You are responsible for your content and for having the right to send it, and to send it to the people you choose.

We do not use your documents to train AI models. AI features process the document you choose only to answer your request; see the AI features terms.

5. Electronic signatures and your responsibilities as a sender

The Service records who signed, when, how they were identified and what they agreed to, and seals the finished document. Whether a particular document can be signed electronically, and whether it is enforceable, depends on the law that applies to it. Some documents must still be signed on paper, before a witness or in another special form.

eSora Sign is offered to senders in Canada and the United States. Signers can be anywhere, but the Service is built for Canada's federal and provincial electronic commerce laws and for the US ESIGN Act and UETA. If you send from another country, you are responsible for checking that its law accepts the signatures and records the Service produces.

You must not use the Service for documents the law requires to be signed in another way. In Ontario these include wills and codicils, trusts created by a will or codicil, powers of attorney for property and for personal care, and negotiable instruments such as cheques and promissory notes; other provinces have similar lists. In the United States they include wills, codicils and testamentary trusts; adoption, divorce and other family-law matters; court orders, notices and official court documents; notices of cancellation of utility services, of default, foreclosure or eviction on a primary residence, and of cancellation of health or life insurance; product recall notices; and documents that must travel with hazardous materials. Land transfers and mortgages follow the land registry's own rules.

You are responsible for choosing a document type and identity check suitable for your purpose, for getting any consent the law requires from Signers, and for keeping the records you need.

Identity checks reduce risk but cannot prove who someone is beyond doubt. A one-time code shows that the Signer could read the email or phone you gave. A photo ID check is performed by Stripe Identity, and we rely on its result.

Trusted timestamps come from independent timestamp authorities. If none answers when a record is sealed, the record is completed and the timestamp is added as soon as one does.

We are not a party to the documents you send, and we do not give legal advice.

6. If you sign documents

A Signer can read the document, ask the sender a question, sign or decline. The document belongs to the sender. We keep the signing record for the sender and the other parties, and send each Signer a copy of the finished document and its certificate.

Your signature, the information you enter and the evidence of how you signed are shared with the sender and the other parties to the document. You can ask the sender for a paper copy, as the Consent to sign electronically explains.

7. Acceptable use

You must follow our Acceptable use policy. In short: no fraud, no impersonation, no spam, no malware, no illegal content, and no attempts to break or overload the Service.

We may suspend a document, a link or an account to stop harm, and will tell you why unless the law or the risk prevents it.

We may also suspend paid features if an invoice is unpaid after our retries, and restore them once it is paid.

8. The API, agents and integrations

API keys are secret. Do not share them or put them in public code. You are responsible for calls made with your keys.

API use is limited by your plan. We may slow or block traffic that harms the Service for others, and will tell you first where we can.

Third-party services you connect, such as cloud storage or CRMs, are run by those companies under their own terms. We exchange data with them only as you set up.

Features marked beta or preview may change or end, are not covered by the Service level commitment, and should not be relied on for critical work.

9. Availability and support

We work to keep the Service available every day. Paid plans are covered by our Service level commitment, which sets out uptime targets and credits.

We may change the Service, add features and remove features that few people use. If we remove something material from a paid plan, we will tell you at least 30 days before.

Support is by email at support@esorasign.com and in the app. Response targets depend on your plan.

10. Confidentiality and security

We protect your content with the measures described on our Security page, including encryption in transit and at rest, access controls and logging.

Our staff can see your content only when you ask us to help with a specific document, when we must to keep the Service secure, or when the law requires. Every access is logged.

If the authorities ask for your content, we follow our Government and law enforcement requests policy: we require valid legal process, and tell you first unless the law forbids it.

11. Privacy

Our Privacy notice explains what personal information we collect and how we use it. If you are a business customer and we process personal information for you, our Data processing addendum applies and forms part of these terms.

12. Our intellectual property

The Service, its software, designs and the eSora Sign and eSora Labs names and marks belong to eSora Labs. We give you a limited, non-exclusive, non-transferable right to use the Service under these terms. You may not copy, sell or reverse engineer the Service except where the law allows.

If you send us feedback, we may use it without owing you anything.

We will not use your name or logo in our marketing without your permission.

13. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Except as stated in these terms, the Service is provided "as is", and to the extent the law allows we disclaim other warranties, including fitness for a particular purpose and non-infringement.

Nothing in these terms limits rights you have under consumer protection law that cannot be limited by contract.

14. Limitation of liability

To the extent the law allows, neither you nor we are liable for indirect, special or consequential losses, or for lost profits, revenue or data that arise from the Service, even if foreseeable.

To the extent the law allows, each party's total liability under these terms in any 12 months is limited to the greater of the fees you paid for the Service in those 12 months and US$100.

These limits do not apply to your payment obligations, to a party's breach of confidentiality, to either party's indemnity obligations, or to liability that cannot be limited by law.

We are not responsible for the content of documents, for whether a document is valid or enforceable, or for what parties do or fail to do under it.

15. Indemnity

You will defend us against claims by third parties that arise from your content or from your use of the Service in breach of these terms, and pay resulting damages and reasonable legal costs. We will defend you against third-party claims that the Service, used as allowed, infringes their intellectual property rights, and pay resulting damages and reasonable legal costs.

16. Ending the agreement

You can stop using the Service and close your workspace at any time from Settings, Your data.

We may end these terms or suspend the Service if you seriously or repeatedly break them, if the law requires, or if we stop offering the Service. Where we can, we will give you notice and time to fix the problem.

When you close a workspace, it becomes read-only: nothing new can be sent, and requests still waiting for signatures are cancelled. You then have 1 year to download your documents and certificates. We email the workspace admins 30 days and 7 days before the year ends, and an admin can reopen the workspace until then. After that we delete your content, except records under legal hold, copies we must keep by law, and backups that expire within 35 days. Completed documents you sent to Signers stay in their own copies.

17. Changes to these terms

We may update these terms. If a change materially reduces your rights, we will email workspace admins at least 30 days before it takes effect. If you do not agree, you can cancel before then and we will refund any prepaid fees for the time after the change.

Changes needed for legal or security reasons may take effect sooner. We will still tell you.

18. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Toronto, Ontario have exclusive jurisdiction, except that either party may seek an urgent injunction anywhere.

If you are a consumer, you may also have the right to bring a claim in the courts where you live, and the mandatory consumer protection law of your province, state or country still applies.

Before starting proceedings, please contact us so we can try to resolve the issue within 30 days.

19. General

These terms, with the policies they mention and any order form you sign with us, are the whole agreement about the Service. If an order form conflicts with these terms, the order form wins.

If part of these terms cannot be enforced, the rest still applies. Not enforcing a right is not giving it up. Neither party is liable for delays caused by events beyond its reasonable control.

You may not transfer these terms without our consent. We may transfer them to a company that takes over the Service, and will tell you.

You must not use the Service in breach of export control or sanctions laws, including those of Canada and the United States, or from a country or for a person those laws restrict.

We send notices to the email address of your workspace admins. Send notices to us at the address below. The parties are independent contractors, and no one else has rights under these terms.

Sections that by their nature should continue after these terms end, such as payment, content rights, disclaimers, limitation of liability, indemnity and governing law, continue.

These terms are published in English and in French on our website. Both versions are equally authoritative.

Contact: eSora Labs Ltd., Toronto, Ontario, Canada. Email legal@esorasign.com.