The signer did not get the email
Check the address in the document's timeline, ask them to check spam, then use Copy private links to send their link another way.
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Troubleshooting
When something does not go as expected.
In this topicThe signer did not get the emailThe code did not arriveThe link no longer worksMy file will not uploadA document says it has been changed
The code did not arrive
Codes last 10 minutes. Choose Send again, or Call me instead for SMS codes. If the number is wrong, the sender can change it.
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The link no longer works
The request was cancelled, expired, passed to someone else, or is already finished. Ask the sender for a new link.
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My file will not upload
Remove any password from the PDF, make sure it is under 50 MB, and try again. Compress PDF can make a large file smaller.
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A document says it has been changed
The seal shows the file was edited after signing. Ask the sender for the original from their records.
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